Gaia Spa at Boringdon Hall's T&Cs

In order to make the most of your treatment we would recommend that you arrive a minimum of 20 minutes prior to your first appointment as this will allow you time to familiarise yourself with your surroundings. Unfortunately, if you are late for your appointment your treatment duration may be reduced and in this event there will be no deduction to the price charged. Treatment times include consultation and aftercare advice. Please note that due to unforeseen circumstances eg. staff sickness spa treatments may need to be moved. We will endeavour to accommodate you during your visit. If we are unable to accommodate your treatment, we will reserve the right to offer an alternative of equivalent value. If you are a hotel guest, we can apply the value of the treatment as a credit to your room account.

Children under 16 are not allowed to use the facilities at Gaia Spa.

Please notify our staff if you are pregnant or have any special medical considerations so that appropriate treatment can be recommended. Kindly advise us of any health conditions, allergies or injuries, which could affect your treatment when making your spa reservations.

Gaia Spa cannot be held responsible for any changes to treatments or cancellations that occur due to non-disclosure of medical conditions at the time of booking, however, it's our ethos to help all people be well. We have experienced and highly trained therapists who will be happy to discuss any concerns you may have.

On arrival, you'll be asked to complete a medical consultation form which will be handed to your therapist.

Pregnant ladies are strongly advised against the use of any heat and or hydrotherapy facilities.

Please note guests suffering from any heart conditions or high blood pressure will be unable to use any of our heat experiences.

Please notify our staff if you are pregnant or have any special medical considerations so that appropriate treatment can be recommended. Gaia Spa cannot be held responsible for any changes to treatments or cancellations that occur due to non-disclosure of medical conditions at the time of booking. However, it is our ethos to help all people be well. We have experienced and highly trained therapists who will be happy to discuss any concerns you may have.

Kindly advise us of any health conditions, allergies or injuries, which could affect your treatment when making your spa reservations.

Full prepayment is required for all spa treatments.

As a courtesy to other guests, we ask that you provide 24 hours' notice if you need to cancel or reschedule your appointment. If you cancel with less than 24 hours' notice you will be subject to 50% of the treatment cost and if you give less than 12 hours' notice you'll be charged the full treatment cost.

Please inform us at the time of booking if you are planning on travelling in a group of six of more. In the event of making a booking without giving us prior information that you are travelling as part of a group, we reserve the right to refuse check-in and any deposit will be lost. We reserve the right to refuse unauthorised groups. Large groups may be required to provide an additional deposit at check-in, returnable on departure if unaffected. Should there be any inappropriate behaviour by the group after check-in we reserve the right to discontinue the reservation without refund. Please contact our reservations team to discuss a group booking if you are planning on travelling as a group of more than six people.

If you wish to amend your booking in any way, please contact us before you arrive. We cannot guarantee we will be able to accommodate any amendments to your booking.

Gaia Spa accepts no liability for any illness or injury resulting from use of the spa facilities. This includes over-exertion or aggravation of a medical condition caused by such use. We recommend guests seek medical advice before undertaking any exercise or treatment.

Gaia Spa reserves the right to maintain copyright of any photographs taken within our property. All photography or filming must be pre-authorised by a Manager of Boringdon Hall or Gaia Boringdon. Boringdon Hall and Gaia Boringdon do not permit press or blog reviews by members of the press, guests or members of the public without prior consent.